Casap voted Best of Show at FinovateFall 2025

Automate disputes
‍at scale

A copilot & collaboration platform to automate disputes, reduce fraud loss, and create loyalty building opportunities.

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Go live in less than
60 days
Built-in regulatory expertise to increase recovery rates
Identify and act on patterns of fraud to prevent abuse
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Trusted by
FinTechs
Credit Unions
Banks

Experience built-in compliance
and reduce dispute costs up to 50%

Transform a negative experience into a loyalty building opportunity

Automatically resolve 30% of caseload, empower staff, and accelerate customer outcomes

40%
Reduction in
processing time
50%
Reduction in
contacts
25%
Reduction in
write-offs and losses
30%
Improvement
in NPS
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Member
“I resolved my own issue and always knew its status”
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Frontline Support
“I can focus on building a relationship with the cardholder”
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Ops
“I can get through more cases and focus on the trickier ones”
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Multi-channel self service

Meet members where they are
Timeline showing dispute process with three steps: You disputed 2 transactions, We're looking into it, You've received provisional credit of $55.02.

Built-in Reg-E, Reg-Z Nacha, and Card Network expertise

Compliance by default

AI Automation

Limit cost and fraud loss with the first publicly available Dispute model and API
  • Stay up-to-date with rules and regulations
  • Increase win-rates with optimized evidence
  • Get win-score prediction

Fight first and third party fraud

Avoid losing money to frequent disputers and block fraudulent merchants
Dashboard showing disputes by flagged accounts totaling $340,029, down 12% this month, with a blurred background of a person using a laptop displaying a data chart.

Dispute experts at the best market rate

Supplement your team with experts to handle disputes end-to-end
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We support all transaction types

  • Card
  • Digital Payment
  • EFT
  • ATM
  • Check
  • ACH

Integration is easy, and you'll get continued support as you go

News
Casap Raises $25M Series A
Customer Story
How MidSouth Cut Fraud Loss in Half with Casap
News
CUNA Strategic Services Selects Casap as Alliance Provider

Partner with Casap as we become the platform for all payment and fraud operations

From ATO investigation, transaction review, and deposit review. We’ll be your complete platform.

Become a Partner

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